Shipping policy

Processing Time

Orders are typically processed within 1–3 business days, Monday through Friday, excluding holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

Processing time is separate from the estimated shipping time shown at checkout.

Shipping Methods & Carriers

We currently ship orders using USPS and UPS. The shipping methods available for your order will be displayed at checkout based on your delivery address and order details.

When available, expedited shipping options may be selected at checkout for an additional cost.

Where We Ship

We currently ship within the United States only.

We do not currently offer international shipping.

Estimated Delivery Times

After your order has been processed and shipped, estimated transit times are generally:

  • Standard shipping: 3–7 business days

  • Expedited shipping: 1–3 business days, when available

Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your order and delivery destination.

From time to time, we may offer free shipping, flat-rate shipping, or promotional shipping offers. Any applicable offer will be displayed on our website or during checkout.

Order Tracking

Once your order ships, you’ll receive a confirmation email with tracking information.

You can use the tracking link in your email to follow your package’s progress.

Lost, Damaged, or Delayed Packages

If your package arrives damaged, appears to be lost, or has experienced an unusual delay, please contact us at info@olddognewtreats.com so we can review the issue and help.

For damaged orders, please keep the product and original packaging and include photos when contacting us, if possible.

Please contact us as soon as possible after noticing damage, ideally within 7 days of delivery.

Address Changes & Undeliverable Packages

Please double-check your shipping address before submitting your order.

If you notice an error after placing your order, contact us as soon as possible at info@olddognewtreats.com. We’ll do our best to help, but we cannot guarantee address changes once an order has begun processing or shipped.

If an order is returned to us because of an incorrect or incomplete address provided at checkout, additional shipping charges may apply if you choose to have the order resent.